Privacy Policy
Last updated: 1 January 2026
1. Introduction
CareSignal Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
Personal Information
We may collect personal information that you provide directly, including:
- Name and email address
- Organisation name and role
- Phone number (optional)
- Account credentials
Usage Data
We automatically collect certain information when you use the Service:
- IP address and browser type
- Pages visited and features used
- Time and date of access
- Device information
3. How We Use Your Information
We use collected information to:
- Provide and maintain the Service
- Notify you of changes to the Service
- Provide customer support
- Monitor usage and improve the Service
- Detect and prevent fraud or abuse
4. Data Storage and Security
All data is stored on servers located in Australia. We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits.
5. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist in operating our Service (under strict confidentiality agreements)
- Law enforcement when required by law
- Other parties with your explicit consent
6. Your Rights
Under Australian Privacy law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Export your data in a portable format
7. Cookies
We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes.
8. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at privacy@caresignal.io.
11. Complaints
If you believe we have breached your privacy rights, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.